Shipping Policy

Shipping Details for Canada & US:

  • Processing Time: Orders are typically processed within 2-4 business days, excluding weekends and public holidays.
  • Delivery Estimates: Expect delivery times of 3–9 business days, which may vary based on the destination and customs delays.
  • Tracking and Notifications: Customers will receive an email with tracking information once the order is dispatched.
  • Shipping Address Verification: Accuracy and Completeness: It is crucial to provide a complete and accurate shipping address, including street address, apartment or unit number, city, state, and zip code, to avoid delivery complications.
  • Consequences of Incorrect Addresses: For North American orders, any return or re-shipment costs due to incorrect addresses supplied by the customer are not our responsibility.

Refund Policy for Returned

  • Packages: North America Orders: Refunds for items returned to our facility due to address errors will exclude original shipping fees and return label charges.
  • Carrier Delivery Confirmation: If a package is marked as delivered by the carrier but not received, customers must initiate a claim with the local carrier.

Duty-Free Shipping to Canada

Customers in Canada do not incur additional duties upon package arrival, ensuring a seamless delivery experience.

International Shipping

  • Processing and Delivery Timeframes: International orders are processed within 2-4 business days, with delivery times varying based on the chosen shipping method and destination.
  • Customs and Import Duties: International orders are subject to import duties, taxes, and fees imposed by the destination country.
  • Untracked International Shipping: For untracked orders, we cannot be held liable for delivery issues due to lack of package visibility.
  • International Tax and Duty Information: International orders may incur taxes and duties upon arrival, payable by the recipient.
  • Shipping Address Verification: Providing a complete and accurate shipping address is crucial to avoid delivery complications.
  • Potential Delivery Delays: Delays can occur due to various factors, and customers are advised to consider express shipping for a more timely delivery.

By placing an order with us, you agree to the terms in this shipping policy. Our aim is to ensure a smooth delivery process for all customers. Thank you for choosing Lyli.